Responsibilities

• Own overall data center operations management for the site: process standardization, resource allocation, staff training, and organizational structure.
• Build and continuously refine the operations management system to meet client requirements, including SOPs, MOPs, and EOPs.
• Manage daily team operations, including work allocation, scheduling, and performance appraisal.
• Develop infrastructure maintenance plans, track execution, and drive continuous improvement.
• Review change requests and incident reports; lead emergency response and coordinate major fault resolution and complex troubleshooting.
• Assist in negotiating vendor contracts, monitoring service quality, and leading vendor performance reviews.
• Organize operations training, drills, and assessments to keep the team's competency aligned with client requirements.
• Support presales activities, including technical consultation and input on bid proposals for operations projects.
• Prepare service reports and client assessment materials.
• Other duties as assigned.

Requirements

• Bachelor's degree or above in HVAC, Electrical, Mechanical Engineering, or a related field.
• 5+ years managing large-scale data center infrastructure operations, including 3+ years in a management role.
• Hands-on knowledge of high-voltage, low-voltage, UPS, diesel generator, HVAC, plumbing, fire protection, security, access control, and CCTV systems.
• Familiarity with data center standards (TIA-942, GB/T 50174) and ITSM frameworks (ITIL/ISO 20000), including incident, change, and problem management.
• Track record across the full operations lifecycle: daily maintenance, emergency response, and continuous improvement etc.
• PMP, ATD, ATS, AOS, or similar international certification a plus.
• Effective communicator and coordinator, comfortable working across internal teams, municipal authorities, vendors, and clients.
• Strong sense of responsibility, able to balance the interests of the company, clients, and other stakeholders to ensure stable operations.